POSITION: ADMIN/CUSTOMER SERVICE

The Programme

Why Join Us?

It’s important to constantly challenge and stretch yourself and not be stuck in a job where you don’t feel like you are growing or learning.

In Cheng & Co, we believe the importance of LEARNING & GROWTH which is one of the company core strategies and pillar. We believe that very employee is more potential than even the employee himself/herself realizes. Our strategy is to help employees unlock that potential. But it has to be a joint effort: you have to want to challenge and stretch yourself in order for it to happen. A series of Learning & Growth development program had established.

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Under this function, our Customer Service will acquire these competencies:

• Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers’ problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Review policy terms to determine whether handling compliance. Maintain and update SOP and record.
• Enhance and improve current process.
• Ensuring Customer Service satisfaction with clients.
• Following process and procedure of the Company.

Requirements:

• ICSA / MAICSA graduates or currently pursuing ICSA / MAICSA course.
• Well versed in Companies Act, 2016 and other related regulations.
• Good writing skills and meticulous.
• Competency in Microsoft applications and payroll management systems is a must.
• Good interpersonal, organisational, communication and time management skills.
• Proactive and a team player with a strong sense of responsibility.
• Required language(s): English, Bahasa Malaysia, Mandarin (added advantages) speaker is encouraged to apply to deal with client/portfolio.
• Excellent organisation, problem solving and communication skills
• Good working attitude and willingness to learn.
• Work remotely: No
• Working hours: 9am-6pm (Monday to Friday)

Job Location:

Kuchai Business Centre, Off Jalan Klang Lama, 58200 Kuala Lumpur.

How to apply?

Please drop us an email to hr@chengco.com.my attached with your latest resume, cover letter and academic transcripts when submitting your application.